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Returns and Refund Policy

At vimax.store, we offer a 15-day return policy. This means you have 15 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, the item must:

Be unused and in the same condition in which it was received
Remain in its original packaging
Include original tags, when applicable
Include proof of purchase

How to Request a Return

To start a return, please contact us at:

diaforastorenyc@gmail.com

Returns sent without prior authorization will not be accepted.

Return Address

Approved returns must be sent to the following address:

[INSERT RETURN ADDRESS IN THE USA]

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrives defective, damaged, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and offer a solution.

Non-Returnable Items

We do not accept returns for:

Personalized products
Gift cards
Sale or promotional items, unless there is a manufacturing defect

Exchanges

We do not offer direct exchanges.

If you would like a different item, you must return the original item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days.

Depending on your bank or payment provider, the final processing time may take a few additional days.

Contact

For any questions related to returns or refunds, please contact us at:

diaforastorenyc@gmail.com